Warranty & Guarantee

WARRANTY & GUARANTEE

At Clobri, we care about the quality and condition of every product we offer. Our Warranty & Guarantee policy is designed to provide clear support if your order arrives damaged, defective, incorrect, or incomplete.

This policy should be read together with our Return Policy, Shipping Policy, and Terms & Conditions.

OUR QUALITY COMMITMENT

We make reasonable efforts to ensure that Clobri products are accurately described, properly packaged, and delivered in suitable condition.

Because skincare and personal-care products may contain naturally derived ingredients, minor variations in color, texture, scent, packaging, or appearance may occur between production batches. These reasonable variations do not necessarily indicate a product defect.

DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCTS

If your order arrives:

  • Damaged during delivery

  • Defective

  • Leaking due to packaging failure

  • Incorrect

  • Missing an item or component

  • Otherwise materially different from what you ordered

please contact our Customer Care Team as soon as reasonably possible after delivery.

To help us review your request, please provide:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

  • Clear photos or videos of the affected product

  • Photos of the outer packaging

  • A photo of the shipping label, where applicable

Please keep the affected product and packaging until our team has completed its review.

AVAILABLE RESOLUTIONS

Once your request has been reviewed and the issue has been confirmed, Clobri may provide an appropriate resolution depending on the circumstances, which may include:

  • Replacement of the affected product

  • Reshipment of a missing or incorrect item

  • Refund to the original payment method

  • Partial refund where appropriate

  • Another reasonable remedy required by applicable law

The appropriate resolution may depend on product availability, the nature of the issue, and applicable consumer protection requirements.

WHAT IS NOT COVERED

Subject to applicable law, this Warranty & Guarantee does not generally cover:

  • Normal changes in product appearance, texture, or scent that do not affect reasonable use

  • Damage caused by misuse or improper application

  • Damage caused by improper storage or exposure to excessive heat, sunlight, moisture, or freezing conditions

  • Products altered, diluted, transferred, or modified after delivery

  • Normal wear or damage to external packaging after the product has been opened

  • Products purchased from unauthorized third-party sellers

  • Damage caused after delivery by the customer or another third party

  • Personal preference regarding scent, texture, color, or feel where the product is otherwise as described

  • Individual skin sensitivity, allergy, or reaction that does not result from a confirmed product defect

For hygiene and product-integrity reasons, opened or used skincare and personal-care products may not be eligible for preference-based returns. This does not affect rights relating to products that are damaged, defective, incorrect, or otherwise covered by applicable law.

SKIN SENSITIVITY & INDIVIDUAL RESULTS

Skincare results and product experiences can vary from person to person depending on skin type, sensitivity, routine, environment, and other individual factors.

Clobri does not guarantee specific cosmetic results or that a product will be suitable for every individual.

We recommend reviewing the product information and ingredient list before use. If you have sensitive skin, consider performing a patch test before broader application.

If irritation or discomfort occurs, discontinue use and seek appropriate professional advice where necessary.

HOW TO SUBMIT A WARRANTY REQUEST

To request assistance:

1. Contact Us

Email: service@clobri.com

2. Include Your Order Information

Please provide your order number and the email address used at checkout.

3. Describe the Issue

Explain what happened and include clear supporting photos or videos where applicable.

4. Wait for Review

Our Customer Care Team will review the information provided and contact you with the appropriate next steps.

Please do not send any product back before receiving return instructions from our Customer Care Team.

RETURN SHIPPING

If Clobri confirms that a product was damaged, defective, incomplete, or incorrectly supplied due to an error on our part, we will provide the appropriate resolution and any necessary return instructions.

For other return requests, shipping costs and eligibility are handled according to our Return Policy.

Please do not send products to our registered company address unless our Customer Care Team specifically instructs you to do so.

REFUNDS

Where a refund is approved, it will generally be issued to the original payment method.

Processing and posting times may vary depending on the payment provider, bank, card issuer, or financial institution.

Please refer to our Return Policy for additional refund information.

NO UNAUTHORIZED WARRANTIES

Except as expressly stated on Clobri.com or required by applicable law, Clobri does not provide additional guarantees regarding specific cosmetic outcomes, individual results, or suitability for a particular personal purpose.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

CONSUMER RIGHTS

This Warranty & Guarantee is provided in addition to any rights you may have under applicable consumer protection laws.

Where applicable law provides additional rights for defective, damaged, misrepresented, or non-conforming goods, those rights will continue to apply.

COMPANY INFORMATION

Brand: Clobri
Website: Clobri.com
Store Operator: Wuhan Nanbeifang New Media Technology Co., Ltd.
Legal Entity: 武汉市南北方新媒体科技有限公司
Customer Service Email: service@clobri.com

Clobri.com is operated by Wuhan Nanbeifang New Media Technology Co., Ltd.

CONTACT US

For questions regarding product quality, damaged or defective items, replacements, refunds, or this Warranty & Guarantee, please contact:

Clobri Customer Care
Email: service@clobri.com

When contacting us about an existing order, please include your order number and the email address used at checkout.

We aim to respond to customer inquiries within 1–2 business days.