Terms and Conditions

Welcome to Clobri.

These Terms & Conditions govern your access to and use of Clobri.com, including browsing the website, placing an order, purchasing products, contacting Customer Care, and using other services made available through the Store.

Throughout these Terms, “Clobri,” “we,” “us,” and “our” refer to Wuhan Nanbeifang New Media Technology Co., Ltd., the operator of Clobri.com.

By accessing or using Clobri.com or placing an order through the Store, you acknowledge that you have read and agree to these Terms & Conditions, together with any policies referenced on the Store, including our Shipping Policy, Return Policy, and Privacy Policy.

1. ABOUT CLOBRI

Brand: Clobri
Website: Clobri.com

Store Operator:
Wuhan Nanbeifang New Media Technology Co., Ltd.

Legal Entity:
Wuhan Nanbeifang New Media Technology Co., Ltd.

Unified Social Credit Code:
91420111MA49HC3X7U

Registered Address:
B1, Small Ball Gym, Student Entrepreneurship Zone, Wuhan Sports University, No. 461 Luoyu Road, Hongshan District, Wuhan, Hubei, China

Customer Service Email:
service@clobri.com

Clobri.com is operated by Wuhan Nanbeifang New Media Technology Co., Ltd., which is responsible for the operation of the online store, order processing, customer service, and related ecommerce activities.

2. ELIGIBILITY

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to make a purchase through Clobri.com.

If you are under the legal age of majority in your jurisdiction, you may use the Store only with the involvement and authorization of a parent or legal guardian.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

3. WEBSITE USE

You may use Clobri.com only for lawful personal shopping and informational purposes.

You must not use the Store to:

  • Engage in unlawful, fraudulent, deceptive, or abusive activity

  • Attempt to gain unauthorized access to the Store or related systems

  • Introduce viruses, malicious code, or other harmful technologies

  • Interfere with the operation, security, or functionality of the Store

  • Misrepresent your identity or deliberately provide false information

  • Scrape, copy, reproduce, or commercially exploit Store content without authorization

  • Infringe the rights of Clobri or any third party

  • Abuse promotions, discounts, checkout systems, or other Store functionality

We may restrict or suspend access where reasonably necessary to protect our customers, website, systems, or business.

4. PRODUCT INFORMATION

We make reasonable efforts to provide clear and accurate information about products offered through Clobri.com, including:

  • Product descriptions

  • Ingredients

  • Images

  • Sizes or quantities

  • Availability

  • Prices

  • Usage information

Actual product appearance, packaging, color, texture, or other minor details may vary slightly from images displayed on the Store because of photography, screen settings, packaging updates, manufacturing variations, or other reasonable differences.

We reserve the right to correct errors, update product information, revise availability, or adjust pricing where reasonably necessary.

If a material error affects an order you have already placed, we may contact you before processing the order and provide appropriate options.

5. PRODUCT USE

Clobri products should be used in accordance with the instructions and information provided with the product or on the applicable product page.

Individual experiences with skincare and personal-care products may vary.

Customers are responsible for reviewing:

  • Ingredient information

  • Product directions

  • Warnings

  • Suitability information

  • Any known personal sensitivities

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Nothing on Clobri.com is intended to provide medical diagnosis, treatment, or professional healthcare advice.

6. ORDERS & ACCEPTANCE

After submitting an order, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order but does not necessarily constitute final acceptance or shipment.

We may refuse, limit, review, or cancel an order where reasonably necessary, including in circumstances involving:

  • Payment authorization failure

  • Incorrect or incomplete customer information

  • Suspected fraud or unauthorized transactions

  • Product or inventory availability

  • Pricing or product-information errors

  • Shipping restrictions

  • Suspected abuse of promotions

  • Unauthorized resale activity

  • Technical errors

  • Applicable legal or regulatory requirements

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method in accordance with applicable payment procedures and law.

7. ORDER INFORMATION

You are responsible for providing accurate and complete information when placing an order, including your:

  • Name

  • Email address

  • Shipping address

  • Billing information

  • Contact information

Please review your information carefully before submitting your order.

If you notice an error after placing an order, contact:

service@clobri.com

as soon as possible.

We will make reasonable efforts to assist with requested changes before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.

8. PRICES & PAYMENT

Product prices are displayed on Clobri.com in the currency shown on the Store or during checkout.

Applicable prices, discounts, shipping charges, taxes, and order totals will be displayed before purchase where required.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The information provided is accurate and complete

  • You authorize the applicable payment provider to process the transaction

Payments may be processed by independent third-party payment service providers.

Payment transactions may also be subject to the terms, conditions, and privacy practices of the applicable payment provider.

9. TAXES, DUTIES & OTHER CHARGES

Depending on your location and applicable law, taxes, customs duties, import charges, brokerage fees, or other destination-specific charges may apply.

Where required and collected by Clobri, applicable charges will be shown during checkout.

Certain import duties, customs charges, or local fees may instead be assessed by local authorities, customs agencies, carriers, or other service providers and may not be included in the purchase price.

Please review our Shipping Policy for additional information.

10. SHIPPING & DELIVERY

Orders are processed and shipped according to our Shipping Policy.

Orders are typically processed within the timeframe stated in the Shipping Policy before being transferred to the applicable shipping carrier.

Estimated delivery time is generally 7–20 business days after shipment, subject to destination, shipping method, customs processing, carrier operations, and other circumstances described in the Shipping Policy.

Delivery estimates are provided as guidance and do not constitute guaranteed delivery dates unless expressly stated otherwise.

Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and delivery destination.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for full information about:

  • Processing times

  • Shipping methods

  • Shipping costs

  • Fulfillment locations

  • Tracking

  • Customs

  • Delivery delays

  • Lost or delayed packages

11. RETURNS & REFUNDS

Returns, refunds, exchanges, and related requests are governed by our Return Policy and applicable consumer protection laws.

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to applicable eligibility requirements and exclusions.

Please contact:

service@clobri.com

before returning any item.

Our Customer Care Team will review your request and provide the appropriate return instructions and return address.

Please do not send products to our registered company address unless our Customer Care Team specifically instructs you to do so.

For approved returns, eligible refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.

Additional posting time may be required by your bank or payment provider.

Please review our Return Policy for complete information.

12. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact:

service@clobri.com

as soon as reasonably possible.

Please provide:

  • Your order number

  • The email address used at checkout

  • A description of the issue

  • Clear photographs or videos of the product

  • Images of the packaging

  • A photograph of the shipping label, where applicable

If we confirm that the issue resulted from an error on our part, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, in accordance with our Return Policy and applicable law.

13. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us at service@clobri.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered:

  • Processing

  • Shipment preparation

  • Dispatch

If an order can no longer be cancelled, you may request an eligible return after delivery in accordance with our Return Policy.

Clobri does not charge a separate cancellation fee solely for submitting an eligible cancellation request.

Nothing in this section limits cancellation rights available under applicable consumer protection laws.

14. PROMOTIONS & OFFERS

From time to time, Clobri may offer:

  • Promotional pricing

  • Discount codes

  • Seasonal offers

  • Bundle savings

  • Limited-time promotions

  • Free or discounted shipping

  • Other special offers

Promotions may be subject to specific conditions, including:

  • Eligibility requirements

  • Offer periods

  • Product exclusions

  • Minimum purchase requirements

  • Usage limits

  • Geographic restrictions

Unless expressly stated otherwise, promotional offers may not be combined.

We may modify, suspend, correct, or discontinue a promotion where reasonably necessary because of technical errors, misuse, fraud, incorrect pricing, or other legitimate circumstances, subject to applicable law.

15. PERSONAL USE & RESALE

Products offered through Clobri.com are intended primarily for lawful personal use unless otherwise agreed by us in writing.

Unauthorized resale, fraudulent purchasing, abuse of promotional offers, manipulation of Store systems, or other unlawful activity is prohibited.

We may reasonably limit order quantities or decline transactions where there are indications of unauthorized commercial resale, fraud, or misuse.

16. WEBSITE & CHECKOUT ERRORS

Occasionally, technical, typographical, pricing, or availability errors may occur.

If an error materially affects your purchase, we may contact you to explain the issue and provide an appropriate option, which may include:

  • Confirming corrected information

  • Modifying the order with your agreement

  • Cancelling an affected item

  • Cancelling the order

  • Providing an applicable refund

We will not knowingly process an order using materially incorrect information once the error has been identified.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, content available on Clobri.com, including:

  • Brand names

  • Logos

  • Product photographs

  • Graphics

  • Text

  • Product descriptions

  • Website layouts

  • Visual elements

  • Other Store content

is owned by, licensed to, or lawfully used by Clobri and its operator and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from Store content without appropriate authorization, except where permitted by applicable law.

18. REVIEWS & USER-SUBMITTED CONTENT

If you submit a review, photograph, comment, feedback, or other content to Clobri, you are responsible for ensuring that you have the right to submit that content.

Submitted content must not:

  • Be unlawful or abusive

  • Contain intentionally false or misleading information

  • Infringe third-party rights

  • Contain malicious code

  • Impersonate another person

  • Violate applicable law

Where permitted, we may moderate or remove content that violates these requirements.

19. THIRD-PARTY SERVICES

Certain aspects of your purchase or use of the Store may involve independent third-party providers, including:

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Logistics providers

  • Fraud-prevention services

  • Ecommerce providers

  • Analytics providers

  • Advertising providers

  • Technology providers

These providers may operate under their own terms, privacy policies, and service conditions.

Clobri is not responsible for independent third-party websites or services that we do not control.

20. PRIVACY

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy and applicable privacy-choice mechanisms available through Clobri.com.

Depending on your location, you may also have rights regarding certain targeted advertising, sale, sharing, cookies, or other data-processing activities.

Please review our Privacy Policy and Your Privacy Choices page where available for additional information.

21. ELECTRONIC COMMUNICATIONS

When you place an order, contact Customer Care, create an account, or otherwise interact with the Store, you may receive electronic communications relating to your transaction or use of Clobri.com.

These may include:

  • Order confirmations

  • Payment information

  • Shipping updates

  • Tracking information

  • Return or refund information

  • Customer service responses

  • Security notices

Where you have subscribed to marketing communications, you may unsubscribe using the method provided in the applicable message.

22. WEBSITE AVAILABILITY

We aim to keep Clobri.com available and functioning properly.

However, uninterrupted access cannot be guaranteed.

The Store may occasionally be unavailable because of:

  • Maintenance

  • Platform updates

  • Technical issues

  • Network failures

  • Security measures

  • Circumstances outside our reasonable control

We may modify, suspend, or discontinue website functionality where reasonably necessary.

23. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to waive, restrict, or exclude statutory consumer rights that cannot legally be waived or limited.

Where applicable consumer protection law provides additional rights or remedies relating to:

  • Delivery

  • Cancellations

  • Returns

  • Refunds

  • Defective products

  • Incorrect products

  • Misrepresented products

those rights will continue to apply.

24. DISCLAIMER

To the extent permitted by applicable law, Clobri.com and its website content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate and current information but do not guarantee that every website feature or piece of content will always be uninterrupted, error-free, or completely current.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Clobri and its operator will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of the Store or a transaction where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms affects mandatory rights or remedies available under applicable consumer protection laws.

26. SUSPENSION OR TERMINATION

We may suspend or restrict access to certain Store services where reasonably necessary because of:

  • Fraudulent activity

  • Abuse

  • Security risks

  • Unlawful conduct

  • Serious violations of these Terms

Provisions that by their nature should continue after suspension or termination will remain effective where applicable.

27. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to:

  • Store functionality

  • Business operations

  • Products or services

  • Policies

  • Legal or regulatory requirements

The latest version will be published on this page.

Where appropriate, the Last Updated date will also be revised.

Unless otherwise required by law, changes will apply prospectively from the date they are published.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

29. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

30. GOVERNING LAW

These Terms are governed by applicable laws and regulations, subject to mandatory consumer protection rights that may apply based on the customer's place of residence.

Nothing in these Terms is intended to restrict rights that consumers cannot legally waive.

31. CONTACT US

If you have questions regarding these Terms & Conditions, an order, payment, shipping, return, refund, or other Store-related matter, please contact:

Clobri Customer Care

Email:
service@clobri.com

Store Operator:
Wuhan Nanbeifang New Media Technology Co., Ltd.

Unified Social Credit Code:
91420111MA49HC3X7U

Registered Address:
B1, Small Ball Gym, Student Entrepreneurship Zone, Wuhan Sports University, No. 461 Luoyu Road, Hongshan District, Wuhan, Hubei, China

We aim to respond to customer inquiries within 1–2 business days.