Return Policy
At Clobri, we want every purchase to feel clear and straightforward. This Return Policy explains when a return may be requested, how to submit a request, who is responsible for return shipping, and how eligible refunds are processed.
RETURN WINDOW
Customers may request an eligible return within 30 calendar days after confirmed delivery of the order.
Before returning any item, please contact our Customer Care Team at:
Email: service@clobri.com
Our team will review your request, confirm eligibility, and provide the appropriate return instructions and return address.
Please do not return any product without contacting us first.
RETURN ELIGIBILITY
Unless an item was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products must generally be:
- Unused
- Unopened where hygiene or product integrity may be affected
- Unaltered
- In their original condition
- In the original packaging where applicable
- Returned with all included accessories, components, or documentation
Proof of purchase or a valid Clobri order number may be required.
Submitting a return request does not automatically guarantee approval. Return eligibility will be reviewed based on the product condition, reason for return, applicable product restrictions, and applicable consumer protection requirements.
SKINCARE & PERSONAL CARE PRODUCTS
For hygiene, safety, and product-integrity reasons, certain skincare and personal-care products may not be eligible for preference-based returns once they have been opened, used, or had their protective seal removed.
This restriction does not affect your rights where a product is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from the product description
- Otherwise eligible for a remedy under applicable law
If you are unsure whether your product is eligible for return, please contact service@clobri.com before sending anything back.
NON-RETURNABLE ITEMS
Subject to applicable law, certain products may not be eligible for preference-based returns, including:
- Opened or used hygiene-sensitive products
- Products with removed or damaged protective seals
- Personalized or customized products
- Gift cards
- Items clearly identified as final sale or non-returnable before purchase
- Products damaged through misuse, improper storage, neglect, or unauthorized alteration
Any product-specific return restrictions will be disclosed where appropriate.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.
DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
Please inspect your order after delivery.
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.
Email: service@clobri.com
To help us review the issue, please provide:
- Your order number
- The email address used at checkout
- A brief description of the issue
- Clear photographs or videos of the product
- Photographs of the packaging
- A photograph of the shipping label, where applicable
Please keep the affected product and its packaging until our Customer Care Team has reviewed your request.
If we confirm that the issue resulted from an error on our part, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, as appropriate under the circumstances and applicable law.
Where a return is required because we supplied a damaged, defective, incorrect, incomplete, or materially misdescribed product, Clobri will provide the appropriate return instructions and, where applicable, cover or arrange the reasonable return shipping cost.
HOW TO REQUEST A RETURN
1. Contact Us
Email service@clobri.com within 30 calendar days after confirmed delivery.
2. Provide Your Order Details
Please include:
- Your order number
- The email address used at checkout
- The product you wish to return
- The reason for your return
- Photos or videos where relevant
3. Wait for Return Instructions
Our Customer Care Team will review your request and provide the appropriate return instructions and return address if your request is approved.
4. Send the Approved Return
Package the product securely and follow the return instructions provided by our team.
IMPORTANT: Please do not send returns to our registered company address unless our Customer Care Team specifically instructs you to do so.
Our registered company address is used for business registration and administrative purposes and may not be the appropriate return warehouse.
Returns sent without authorization or to an incorrect address may experience delays in processing.
RETURN SHIPPING
Return shipping responsibility depends on the reason for the return.
Preference-Based Returns
For eligible returns due to reasons such as:
- Change of mind
- Incorrect product or variation selected by the customer
- Personal preference
The customer is generally responsible for return shipping costs unless otherwise required by applicable law.
Damaged, Defective, Incorrect or Incomplete Orders
If Clobri confirms that an item was damaged, defective, incorrect, incomplete, or materially different from the product description due to an error on our part, we will provide an appropriate return or replacement solution at no additional cost to the customer.
Original shipping charges are generally non-refundable for preference-based returns. This does not apply where the return results from an error on our part or where otherwise required by applicable law.
We recommend using a trackable return method where available and keeping the tracking information until your return has been completed.
REFUNDS
Once an approved return has been received, our team will inspect the returned product.
If the refund is approved, it will generally be issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.
You will be notified when the refund has been processed.
Please note that your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account after Clobri has issued it.
The time required for the refund to appear in your account may therefore vary depending on your payment method and financial institution.
Where permitted by applicable law, reasonable deductions may apply if a returned product shows:
- Missing components
- Damage not caused by Clobri
- Excessive use beyond what is reasonably necessary to inspect the product
- Unauthorized alteration
- Material loss of value caused by the customer
Any deduction will be assessed based on the specific circumstances and applicable law.
REFUNDS FOR DAMAGED OR INCORRECT ORDERS
Where we confirm that an item was damaged, defective, incorrect, incomplete, or materially different from the product description due to an error on our part, an eligible refund will be processed to the original payment method without requiring the customer to bear additional return costs where such costs are reasonably necessary to resolve the issue.
Depending on the circumstances, we may instead offer an appropriate replacement or other resolution with your agreement.
EXCHANGES
Exchange availability depends on current inventory and product availability.
If you would like a different product, size, or variation, please contact:
In some cases, the most efficient option may be to return an eligible product and place a new order separately.
Any price difference, where applicable, will be communicated before an exchange is completed.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us at service@clobri.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Cancellation cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.
If your order can no longer be cancelled, you may request an eligible return after delivery in accordance with this Return Policy.
We do not charge a separate cancellation fee solely for submitting an eligible cancellation request.
Nothing in this section limits cancellation rights provided by applicable consumer protection laws.
RETURNED OR UNDELIVERABLE PACKAGES
If an order is returned to us because of:
- An incomplete or incorrect shipping address
- Failed delivery attempts
- Refusal of delivery
- Other recipient-related delivery circumstances
Please contact our Customer Care Team.
Any refund, reshipment, or additional shipping charge will depend on the circumstances of the order and applicable law.
Where a package is returned because of an error attributable to Clobri or our fulfillment process, the customer will not be required to bear additional costs solely to correct that error.
Please review our Shipping Policy for additional delivery information.
LATE OR MISSING REFUNDS
If we have notified you that a refund has been issued but you have not received it after the expected processing period, please:
- Check your bank or payment account again.
- Contact your card issuer, bank, or payment provider, as posting times may vary.
- If the refund still cannot be located, contact us at service@clobri.com with your order number.
Our Customer Care Team will review the available refund information.
CONSUMER RIGHTS
Nothing in this Return Policy is intended to exclude, restrict, or limit consumer rights or remedies that cannot legally be excluded or limited.
Where applicable laws provide additional rights relating to defective, damaged, incorrect, misrepresented, or otherwise non-conforming products, those rights will continue to apply.
COMPANY INFORMATION
Brand: Clobri
Website: Clobri.com
Store Operator:
Wuhan Nanbeifang New Media Technology Co., Ltd.
Legal Entity:
Wuhan Nanbeifang New Media Technology Co., Ltd.
Unified Social Credit Code:
91420111MA49HC3X7U
Registered Address:
B1, Small Ball Gym, Student Entrepreneurship Zone, Wuhan Sports University, No. 461 Luoyu Road, Hongshan District, Wuhan, Hubei, China
Customer Service Email:
service@clobri.com
Clobri.com is operated by Wuhan Nanbeifang New Media Technology Co., Ltd.
CONTACT US
For questions about returns, refunds, exchanges, cancellations, or order issues, please contact:
Clobri Customer Care
Email: service@clobri.com
When contacting us about an existing purchase, please include your order number and the email address used at checkout.
We aim to respond to customer inquiries within 1–2 business days.