Payment & Security

PAYMENT & SECURITY

PAYMENT METHODS

The payment methods available for your order will be displayed during checkout on Clobri.com.

Available payment options may vary depending on factors such as:

  • Your location

  • Selected currency

  • Device or browser

  • Order value

  • Payment services available at the time of purchase

Only payment methods displayed during checkout are currently available for your order.

PAYMENT AUTHORIZATION

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, card issuer, bank, or other financial institution may:

  • Request additional verification

  • Approve or decline a transaction

  • Place a temporary authorization hold

  • Apply transaction limits or security checks

Clobri does not control the approval decisions, verification requirements, authorization periods, or hold-release schedules of third-party payment providers or financial institutions.

If your payment is declined, we recommend confirming that your billing information is correct or contacting your payment provider for additional information.

CHECKOUT SECURITY

Checkout on Clobri.com is processed through Shopify and participating payment service providers.

Reasonable technical and organizational security measures are used to help protect transaction and account information during the checkout process.

However, no method of internet transmission, electronic processing, or data storage can be guaranteed to be completely secure.

Customers are encouraged to:

  • Use trusted devices and networks

  • Keep account credentials confidential

  • Avoid sharing payment or login information with others

  • Verify that they are shopping on Clobri.com before entering payment information

For additional information about how personal information is handled, please review our Privacy Policy.

PAYMENT INFORMATION

By submitting payment information during checkout, you represent that:

  • You are authorized to use the selected payment method

  • The information you provide is accurate and complete

  • You authorize the applicable payment provider to process the transaction

  • You agree to pay the total amount displayed before completing your order

Payment information may be processed directly by third-party payment providers.

Clobri may not directly receive or store complete payment card details.

PRICING & ORDER TOTALS

Applicable product prices, shipping charges, discounts, taxes, and the total amount payable will be displayed during checkout before you submit payment.

Please review your order carefully before completing your purchase.

If a material pricing or technical error is identified after an order is placed, we may contact you before processing the order and provide appropriate options.

CURRENCY & FOREIGN TRANSACTION FEES

Prices are displayed in the currency shown on Clobri.com or during checkout.

Depending on your payment method and location, your bank, card issuer, or payment provider may apply:

  • Foreign transaction fees

  • Currency conversion charges

  • Exchange-rate adjustments

  • Bank or card processing fees

These charges are determined independently by the applicable financial institution or payment provider and are not controlled by Clobri.

TEMPORARY AUTHORIZATION HOLDS

In some cases, your bank or payment provider may place a temporary authorization hold when you attempt to place an order.

An authorization hold does not necessarily mean that a completed charge has been made.

If an order is cancelled, declined, or otherwise not completed, the timing for releasing the authorization hold is determined by your bank or payment provider.

Clobri does not control how quickly these temporary holds are released.

PAYMENT VERIFICATION

To help protect customers and prevent fraudulent transactions, certain orders may require additional review before fulfillment.

We may contact you if additional information is reasonably required to verify an order.

If we are unable to verify a transaction, the order may be delayed or cancelled.

If payment has already been successfully collected for a cancelled order, an applicable refund will be processed according to our policies and applicable law.

DISCOUNT CODES

Discount codes must be entered during checkout before the order is completed.

Promotional codes may be subject to:

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Usage limits

  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • Cannot be combined with other promotional offers

  • Cannot be exchanged for cash

  • Cannot be applied retroactively to completed orders

  • May be limited to one use per customer or order

Please review the conditions associated with the applicable promotion before completing your purchase.

REFUNDS & PAYMENT REVERSALS

Approved refunds are generally returned to the original payment method used for the purchase.

After a refund has been issued by Clobri, additional processing time may be required before the funds appear in your account.

The final posting time depends on your:

  • Bank

  • Card issuer

  • Payment provider

  • Financial institution

Please review our Return Policy for additional information regarding return eligibility and refunds.

PAYMENT ISSUES

If you experience difficulty completing payment, please check that:

  • Your billing details are correct

  • Your payment method is valid

  • Sufficient funds or credit are available

  • Your bank has not blocked the transaction

  • Any required security verification has been completed

If the issue continues, you may need to contact your card issuer, bank, or payment provider directly.

For order-related payment questions, our Customer Care Team can also assist.

THIRD-PARTY PAYMENT PROVIDERS

Payment processing may involve third-party financial and technology providers.

These providers operate under their own terms, privacy policies, security practices, and transaction procedures.

Clobri is not responsible for independent decisions made by third-party payment providers, including transaction approvals, declines, security checks, currency conversion fees, or authorization-hold periods.

COMPANY INFORMATION

Brand: Clobri
Website: Clobri.com
Store Operator: Wuhan Nanbeifang New Media Technology Co., Ltd.
Legal Entity: 武汉市南北方新媒体科技有限公司
Customer Service Email: service@clobri.com

Clobri.com is operated by Wuhan Nanbeifang New Media Technology Co., Ltd.

CONTACT US

If you have questions about payments, charges, checkout, discount codes, or an existing order, please contact:

Clobri Customer Care
Email: service@clobri.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout.

We aim to respond to customer inquiries within 1–2 business days.