Contact Us

Customer Care

Need help with a product or an existing order? The Clobri Customer Care Team is here to assist.

We can help with:

  • Product information and usage questions

  • Order status and tracking

  • Shipping and delivery

  • Returns and refunds

  • Payment-related questions

  • Privacy and data requests

  • Other questions about your Clobri order

Customer Service Email:
service@clobri.com

For questions about an existing purchase, please include your order number and the email address used at checkout so we can locate your order and assist you more efficiently.

Order Issues

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

To help us review the issue, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging

  • A photo of the shipping label, where applicable

Please keep the product and original packaging until our Customer Care Team has reviewed your request.

Returns

Please contact us before returning any item.

Our Customer Care Team will review your request and provide the appropriate return instructions and return address for your order.

Please do not send returns to our registered company address unless specifically instructed by our team.

For complete information about return eligibility, timeframes, and refunds, please review our Return Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, refunds, order investigations, or privacy-related matters may require additional review time.

We appreciate your patience while our team works to provide the appropriate assistance.

Company Information

Brand: Clobri
Website: Clobri.com

Store Operator:
Wuhan Nanbeifang New Media Technology Co., Ltd.

Legal Entity:
Wuhan Nanbeifang New Media Technology Co., Ltd.

Unified Social Credit Code:
91420111MA49HC3X7U

Registered Address:
B1, Small Ball Gym, Student Entrepreneurship Zone, Wuhan Sports University, No. 461 Luoyu Road, Hongshan District, Wuhan, Hubei, China

If you require further procurement support, please contact our Procurement Manager, Fan Zhifei.

Customer Service Email:
service@clobri.com

Phone Number: +86 150 7246 3180

Clobri.com is operated by Wuhan Nanbeifang New Media Technology Co., Ltd., which is responsible for the operation of the online store, order processing, customer service, and related ecommerce activities.

Clobri — Simple Care. Thoughtful Rituals.