FAQ
Q: Are clobri products safe for everyday body care use?
A: Yes! All clobri products are formulated with carefully selected skin-friendly natural ingredients and undergo strict quality tests to ensure mildness and safety. Our body moisturizers and body oils are designed for long-lasting nourishing care in daily home skincare, post-bath routines and travel scenarios.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10-20 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@clobri.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, clobri ships worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@clobri.com
📞 Phone: +852-34833072
📍 Address: Room 03, 7/F, Trendy Centre, 49 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong.