FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

To place an order on Clobri.com:

  1. Select the product you would like to purchase.

  2. Choose any available product options.

  3. Add the item to your cart.

  4. Review your cart and proceed to checkout.

  5. Enter your shipping and payment information.

  6. Review your order details and complete payment.

Once your order has been submitted successfully, an order confirmation will be sent to the email address provided during checkout.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to request a change or cancellation, please contact us at service@clobri.com as soon as possible after placing your order.

We will make reasonable efforts to assist before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.

If your order has already been shipped, you may request an eligible return after delivery in accordance with our Return Policy.

HOW CAN I TRACK MY ORDER?

When tracking information becomes available, it will be sent to the email address used during checkout.

Please note that tracking activity may take some time to appear after a shipping label has been created.

Carrier updates may also vary depending on the shipping provider and destination.

If your tracking information has not updated for an extended period, please contact service@clobri.com with your order number.

WHEN WILL MY ORDER ARRIVE?

Most orders are expected to arrive within approximately:

7–20 business days after shipment

Delivery time may vary depending on:

  • Destination

  • Carrier operations

  • Customs processing

  • Public holidays

  • Weather conditions

  • Peak shipping periods

  • Remote delivery locations

  • Other circumstances outside our reasonable control

The 7–20 business day timeframe is an estimate and is not a guaranteed delivery date.

For additional information, please review our Shipping Policy.

WHAT SHOULD I DO IF MY ORDER IS DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE?

Please contact us as soon as reasonably possible at service@clobri.com.

To help us review the issue efficiently, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging

  • A photo of the shipping label, where applicable

Please keep the product and packaging until our Customer Care Team has reviewed your request.

WHAT IS YOUR RETURN POLICY?

Eligible returns may be requested within 30 days after confirmed delivery.

Please contact us before returning any item.

Our Customer Care Team will review your request and provide the appropriate return instructions and return address if the return is approved.

For hygiene and product-integrity reasons, opened or used skincare products may not be eligible for preference-based returns unless the product was damaged, defective, incorrect, or otherwise eligible under applicable law.

For complete information, please review our Return Policy.

WHERE SHOULD I SEND MY RETURN?

Please do not send any product back before contacting our Customer Care Team.

Once your return request has been reviewed and approved, we will provide the appropriate return address and instructions for your order.

Please do not send returns to our registered company address unless our Customer Care Team specifically instructs you to do so.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed during checkout.

Payment options may vary depending on your:

  • Location

  • Currency

  • Device

  • Order

  • Available payment services

Only payment methods shown during checkout are currently available for your purchase.

For additional information, please review our Payment & Security page.

IS CHECKOUT SECURE?

Checkout on Clobri.com is processed through Shopify and participating payment providers.

Reasonable security measures are used to help protect transaction information during checkout.

For additional information about payment processing and security, please review our Payment & Security page.

WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?

International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees depending on the destination.

Unless expressly stated as included during checkout, these charges may be the responsibility of the recipient.

Please review our Shipping Policy for additional information.

CAN ITEMS FROM THE SAME ORDER ARRIVE SEPARATELY?

Yes.

Some orders may be shipped in more than one package depending on product availability, fulfillment arrangements, or shipping requirements.

Separate shipments may arrive on different dates and may have different tracking numbers.

WHAT IF MY PACKAGE IS MARKED AS DELIVERED BUT I CANNOT FIND IT?

If tracking shows that your order has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area

  • Building reception or mailroom

  • Other household members

  • Nearby secure delivery locations

  • Neighbors, where appropriate

  • Any delivery notice provided by the carrier

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact service@clobri.com and include your order number.

HOW CAN I CONTACT CLOBRI?

If you have questions about products, orders, shipping, payments, returns, refunds, or other store-related matters, please contact:

Clobri Customer Care
Email: service@clobri.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days.